FAQ

General Questions

What do you mean by Best Price Guarantee?

We offer the most competitive prices online in Australia. Refer to our Best Price Guarantee page for information.

Do you have a showroom?

No, we do not have a physical showroom. Being an online store, we are focused on providing the most competitive prices online for our customers whilst effectively using technology to efficiently fulfil our customer's orders from warehouses located around Australia.

What happens if an item is out of stock?

We strive to work with our suppliers to ensure that the items we sell are in stock. If in the event that an item is out of stock, one of our staff will contact you with an expected timeframe for delivery or can organise alternative arrangements to suit your needs.

Do you offer custom-made mirrors?

We are only able to do custom size mirrors only for:

Mario wall mirror range up to a maximum size of 110cm x 180cm.

Kindly email your preferred dimensions to info@shinemirrors.com.au and we will send you a quotation. Manufacturing time is 3-4 weeks.  

Do you repair mirrors?

No, we do not offer mirror repair services.

Do you install mirrors?

No, we do not offer mirror installation services.  Best to consult your professional installer/tradesman to install your mirror for you.

Do you provide the screw to the wall for hanging the mirror?

No, as the type of screw would depend on the type of wall you have. Most of the mirrors would have hangers at the back already. 

I am in a business related to home design, do you offer trade arrangements?

Yes, we are happy to work with other businesses. Please email us at info@shinemirrors.com.au with your request.

Do you make splashback mirrors?

Unfortunately our mirrors are not for use as splashback mirrors (needs to be heat resistant).

What are the different types of fixture for Ablaze bathroom mirrors?

  1. Glue to wall: Using a special glue for mirrors, one can easily attach the mirror onto the wall. The special glue can easily be bought from any hardware store. This is the most common method for installing bathroom mirrors.
  2. Screw to wall: We put holes into the mirror so that capped nails can be inserted and screwed onto the wall. The mirror needs to be prepared for this method (allow 3 days) before delivery.
  3. Batten fix: There will be an attachment to the mirror and a second attachment to be screwed to the wall, so that the mirror can easily be hung onto the wall. The mirror needs to be prepared for this method (allow 3 days) before delivery.

It is best to consult with your tradesman on the most suitable type of installation for your bathroom mirror.


Shipping

How much is shipping?

Shipping and delivery is free on all orders, Australia-wide

Do I receive an order confirmation after ordering?

Yes, you will receive a confirmation via email after ordering. Once the parcel has left the warehouse, another email will be sent notifying you of the order shipment.

How long will it take for my order to arrive at my address? 

Refer to the Shipping & Returns page for information.

For delivery, is the courier able to give me a call before arriving at my place?

For bulky items such as mirrored furnitures, the couriers are required to give you a call to arrange the date of delivery.

For mirrors, courier drivers are not able to phone prior to delivery. For an approximate delivery date, please refer to the tracking number, and you can also call the courier's office phone number that we provide to you. The couriers might arrive between 9am to 5pm, as they are not able to give an approximate time of arrival. You also have the option to give authorisation to leave the item at the door if that is more convenient for you. 

What payment methods do you accept? 

We accept payments via:
  • Credit/Debit Cards
  • PayPal
  • zipMoney (financing)

Do you offer lay-by options?

We offer financing through zipMoney. Please refer to the Interest Free Finance page for more information.

Is my credit/debit card information stored on your records?

No card information is saved by SHINE MIRRORS at any stage during and after the buying process. SHINE MIRRORS does not keep any credit/debit card information on record.

This website is hosted on Shopify’s secure servers, and all transactions are processed through secure and compliant processors that serve millions of customers daily.

Are the prices inclusive of GST?

Yes, all prices include GST and are in Australian dollars (AUD).

Do you deliver to PO Box?

No, the shipping address needs to be a physical address such as an office or a residence where you are available to receive the order.


Returns

What is your Returns Policy?

For information on returns, please refer to the Shipping & Returns page.

What if items arrive damaged?

For information on damages, please refer to the Shipping & Returns page.

Can I change or cancel my order?

To request a change or cancellation of an order, please contact returns@shinemirrors.com.au as soon as possible. 


Have we answered your query?

We are happy to further assist you; email us at info@shinemirrors.com.au or call 1300 797 708.